Frequently Asked Questions

  • Are you accepting new patients?
    • Dr. Kevin Choi is currently accepting new patients, however, Dr. Yong Choi is not. He is reducing his work hours as he is planning on retiring in the near future.
  • How much do you charge?
    • Pricing varies depending on what treatment is needed and its complexity. However, we follow the current year’s suggested fee guide produced by the Ontario Dental Association.
  • What should I bring to my first appointment?
    • All we need is your dental insurance information (if applicable).
  • How do payments work?
    • If you have insurance, we can bill your insurance company directly for the full amount of your visit. If your coverage is not 100% of the current year’s fee guide, we will ask you to pay the difference via debit/credit, cash, cheque, or e-transfer at a later date. Please note, we do not know what your coverage is or what procedures are covered by your insurance. You will need to contact your provider to find out that information. We also advise you to check what year fee guide your insurance company goes by as fees increase annually.
  • Can I get my old dentist to forward x-rays to your office?
    • Of course! If you have taken x-rays less than 2 years ago, we can send a release form to have the x-rays sent to us. If the x-rays are older than 2 years, unfortunately new ones will have to be taken as these are not diagnostically accurate. Just let the front desk know so we can complete the necessary paperwork.
  • Where can I park?
    • Our office is located at the corner of Boem Ave. and Warden Ave. There is street parking available on Boem Ave. (on our side of the street). There is also a 2-car driveway that belongs to the office on Boem Ave. that you can park on as well.
  • What is your cancellation policy?
    • We understand unforeseen situations can happen. We ask that you give us 24h notice as a courtesy so that we can shuffle our schedule around to accommodate other patients. Unlike other offices, we do not charge a late cancellation fee so please be respectful to everyone’s time.
  • I tried calling the office but the answering machine kicks in. Are you still open?
    • Our office is open Tuesday-Saturday, however due to COVID we are operating with reduced staffing to keep everyone safe. As such, we may be unavailable to pick up every call. Please leave a message and rest assured, someone will pick up the message and call you back as soon as possible.
  • Do I need an appointment even if it’s a dental emergency?
    • Unfortunately due to COVID, we cannot accept any walk-in patients. Please give us a call so that we can schedule you in as soon as possible.
  • What do I do if you are closed for the weekend and/or holidays?
    • If you are unable to manage any discomfort until we are open, you can contact Dental Emergency Service at (416) 485-7121. They are open 7 days a week from 8am to midnight.
  • With proof of vaccination status becoming mandatory, will that affect my ability to receive dental care?
    • Your vaccination status will NOT affect your ability to receive dental care. However, we are required to pre-screen each patient and one of the questions does ask about your vaccination status. This information is kept confidential between you and our dental team.
  • Why do you need to know my medical history? It doesn’t relate to teeth.
    • Our mouths are not isolated from the rest of our body so many medications and medical conditions can have oral manifestations. In addition, we routinely use various medications and antibiotics which can cross-react with other medications that your physician has prescribed. Therefore, it is important for your safety that we take a thorough medical history.

© Dr. E. Y. Choi Dental Office, 2020. All Rights Reserved. Information presented on this site is intended for educational purposes only. It does not replace consultation and diagnosis by a dentist. Please see your local dentist to get the appropriate diagnosis and management solution for your particular needs.

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